Managed Services


Managed Services
Seamless operation of your application and system landscape


With our Managed Services, you receive the all-inclusive package. You don't need to provide any expensive and scarce resources in order to comply with service level agreements. Our team assumes responsibility for your IT, so that you can stay focused on your core business.

Our Managed Services
at a glance

Hosting

We take care of the provision and secure operation of your solution in our own, ISO 27001 certified server center in Germany.

  • Custom software
  • Software-as-a-Service (SaaS)
  • Platform-as-a-Service (PaaS)
  • Middleware for supporting cloud solutions
  • Infrastructure services for servers, storage, network and backup
  • Network connection to cloud services (e.g. Salesforce)

Managed Services

We offer you comprehensive managed services: for your private cloud in the COVIS server center, for the operation of your public cloud (e.g. Salesforce or Azure) or for the operation of hybrid cloud solutions.

Our service deck and IT operations enable uninterrupted monitoring and administration of your solutions.

  • SPoC principle (Single Point of Contact) with technically trained and ITIL-certified employees
  • 24/7 on-call service
  • Immediate response from the service desk to automated error and warning messages pertaining to system monitoring
  • Interface management
  • Regular backups and reports
  • Knowledge base

IT security

Highest level of security for your systems and data

  • Hosting and managed services on COVIS-hosted systems certified to ISO 27001 standard
  • Creation of security concepts to guarantee compliance with data protection and information security requirements
  • Our patch management offers you a controlled introduction of security updates with the lowest possible risk of downtime
  • Continuous vulnerability management
  • GDPR compliance and consultation

Deploy­ments

Seamless provision of your software

  • Deployments in accordance with dev-ops principles
  • Continuous integration and continuous delivery

Do you have any questions?
Feel free to contact us!