Good customer relationships form the core of any successful business. Our goal is to work together to improve these – no challenge is too complex for us. As a holistic, certified Salesforce partner, we accompany you along the entire customer journey to the Salesforce cloud.
Your single-source
Salesforce solution
Salesforce solution
From requirements management to Salesforce consultations, customization, integration and managed services. You benefit from our many years of experience with large-scale CRM projects in an enterprise environment with complex integrations and special requirements.
Salesforce consulting
We understand your individual requirements and develop tailor-made Salesforce solutions together with you. From the first requirements analysis to the implementation and integration into the existing IT landscape – our team of highly motivated, experienced and IREB-certified consultants are on hand every step of the way to help with your Salesforce questions. We take care of the software operation, giving you more time to focus on your core business.
Salesforce customization
Each customer's set of requirements is different. We ensure that your business processes do not have to be adapted to suit Salesforce by instead adapting the software to suit your processes. The result is a system that is tailor made for your business. Our developers understand the challenges you face and deliver suitable, forward-thinking solutions.
Salesforce integration
When it comes to the integration of complex, heterogeneous IT landscapes, we are the specialists. We look at Salesforce, not as a stand-alone solution, but as an integrated component of your infrastructure. Based on middleware solutions such as Mulesoft and Talent, our in-house developed integration manager enables the creation of efficient and robust interfaces that are easy to operate. In accordance with the best-of-breed concept, we integrate all tools into a holistic IT infrastructure, helping your employees achieve increased productivity and satisfaction. Together, we build the bridges that allow seamless, company-wide collaboration.
Salesforce training
Get to know the best practices for using Salesforce – this is how you can get the most out of your Salesforce cloud. Our training helps you to work efficiently with Salesforce and provides strategic preparation for the Salesforce admin exam. Our team has more than 74 certifications and are happy to pass on their knowledge to you. We will meet each individual at their own level and take the time to help all participants, regardless of their prior knowledge of a topic. After successfully completing your training, your Salesforce certification is within arm’s reach.
Salesforce managed services
The seamless operation of your Salesforce solution is a key factor for your success. We offer extensive managed services in accordance with ISO 27001 and assume administration of your system landscape, ensuring that you have more time to focus on your core business. In addition to continuous software version control, migrations and homogenization of various systems, we focus on continuous quality control of all processes. Your systems are reliably secured using end-to-end encryption.
Our
Salesforce products.
Integration manager
Increased productivity through intuitive interfaces: With our in-house developed COVIS integration manager, we provide you with a 360° view of your customers and guarantee that your customer relationship management is a success. Using the flexibly configurable interfaces, other solutions can be comfortably connected in Salesforce – functional, high-performing and secure.
Chatbot
Available 24/7: The chatbot serves as a point of contact for your customers, answering their questions automatically. The intelligent, self-learning technology based on Salesforce Einstein can be expanded through the integration of relevant systems such as ERP or tracking. If there are any questions left unanswered, they will be processed and submitted to an employee via a predefined procedure.
Virus scanner
Take the security of your cloud solution to a new level with our purpose-built virus scanner for Salesforce applications. Elements originating from external systems are scanned on our in-house servers according to ISO 27001 and only approved for use in the system after they have been checked.
ISO 27001
Information security takes top priority for us. This is why we are ISO 27001 certified. The ISO standard sets the framework for identifying and systematically handling risks within a specific operation and certifies that our information security management system (ISMS) is functional and fit for purpose. In addition, it confirms the security, trustworthiness, availability and integrity of our services.
Discover
our downloads
In our free e-books and whitepapers, you will find exciting topics and interesting facts - whether on current trends in the areas of artificial intelligence and agile software development or insights on our case studies.
Get started –
with Salesforce and COVIS
Easy Start
Sales Cloud
Take your sales to the next level with Easy Start Sales Cloud. With intelligent workflows and automated processes, our cloud solution is the ideal package for initial pilot projects and proof of concept.
Highlights:
- Initial setup of the system
- Implementation of standard objects
- Implementation of a standardized process
- Deposit of reports and dashboards
- and much more
Easy Start
Service Cloud
With the easy Start Service Cloud, you maintain an overview of your processes and services, standardize and automate processes, and improve customer satisfaction.
Highlights:
- Initial setup of the system
- Implementation of standard objects
- Implementation of a standardized process
- Deposit of reports and dashboards
- and much more
Workshop
Salesforce Solution
You want to implement Salesforce in your company and set it up right from the start? You already have an implemented Salesforce Org and now want to optimize and improve it? Let's find the optimal CRM solution for your company.
Our 3-day workshop includes:
- Inventory
- Requirements analysis
- Suggestions for improvement and roadmap