We like to blog often, pass the knowledge and give you insights from the life at COViS.
Agentforce is revolutionizing Salesforce CRM with AI agents for customer service, marketing automation, and efficient CRM integration.
How conversational AI and voicebots enable a new type of customer service—and why now is the perfect time to explore the technology.
The trend towards a service economy is pushing companies to provide comprehensive services, making effective customer communication crucial and requiring modern tools for a contemporary customer service experience.
Dual Studies at COViS: Jonas Werner investigates the opportunities of Data Science and Machine Learning for client projects.
These realities and challenges need to be overcome when introducing and using AI in companies.
With the AI evolution comes new challenges in the realm of information security for businesses. We explain how you can respond to these challenges.
How exactly do digital assistance systems like chatbots help to optimise customer service? We explain.
